Shipping policy
Shipping Policy
We aim to process and dispatch all orders as quickly as possible.
Order Processing
Orders are typically processed within 1–2 business days. During periods of high demand, processing times may be slightly extended.
Once your order has been dispatched, you will receive a confirmation email with tracking details where available.
Shipping Timeframes
Estimated delivery times vary depending on your location:
- Australia: 3–8 business days
- International: 7–15 business days
Please note that these are estimated timeframes only and may vary due to factors outside our control, including carrier delays and customs processing.
Discreet Packaging
All orders are shipped in plain, unmarked packaging. There is no indication of the contents or branding on the outside of the parcel.
Your privacy is important to us, and all shipments are handled with discretion.
Shipping Costs
Shipping costs are calculated at checkout based on your location and selected delivery method.
From time to time, we may offer free shipping promotions.
Tracking
Where tracking is available, you will receive a tracking number via email once your order has been dispatched.
Please allow up to 48 hours for tracking information to update.
Incorrect Address
It is your responsibility to ensure that all shipping information is correct at the time of purchase.
We are not responsible for orders that are lost or delayed due to incorrect or incomplete address details provided at checkout.
Delays and Issues
While we work with reliable shipping partners, delays may occasionally occur. We are not responsible for delays caused by carriers, customs, or other external factors.
If your order has not arrived within a reasonable timeframe, please contact us and we will assist where possible.
Lost or Damaged Items
If your order arrives damaged or is believed to be lost in transit, please contact us as soon as possible with your order details.
We will investigate and provide a resolution in line with our obligations under Australian Consumer Law.