Refund policy

Refund Policy

We comply with our obligations under the Australian Consumer Law.

Due to the nature of our products, we do not offer refunds or returns for change of mind.

You are entitled to a replacement or refund where required under Australian Consumer Law if a product:

• Is faulty or defective
• Is not of acceptable quality
• Does not match the description or advertised features
• Is not fit for its intended purpose

If you believe your product meets one of the above conditions, please contact us within a reasonable timeframe of receiving your order.

To assess your claim, we may require:

• Proof of purchase
• A description of the issue
• Photographic or video evidence where applicable

If your claim is approved, we will provide a suitable remedy in accordance with Australian Consumer Law, which may include a repair, replacement, or refund.

We reserve the right to inspect and verify any claims before a resolution is provided.

For hygiene and safety reasons, products that have been used may not be eligible for return unless they are deemed faulty.

For assistance, please contact our support team on our contact page. 

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This policy is in addition to and does not limit your rights under Australian Consumer Law.